Here are just 3-ways you can start attracting high paying clients using your new Appointment area…
One of the best ways to start your customer journey is to get them in front of you. This allows you to get to know your new client and to discover their goals and ambitions. A free consultation often provides a new client with a no barrier entry, and provides you with the additional facetime to discuss and sell your services.
You can now provide free consultations through your GO Retrieve Appointments area. This not only helps you to record and schedule a new enquiry, but it will also enable you to track your customer’s journey. When your client books their Appointment you’ll be instantly notified, and you’ll have access to your new client’s details for when you first meet.
During your consultation, you can match your services to their needs, book them into a class, schedule a 1-2-1 Appointment, or introduce them to your semi-private sessions. Whilst completing your consultation, remember to direct them to download your custom branded App. This will enable you to keep your brand in front of your new client through personalised and group Push Notifications.
Bring a Friend
Semi-Private Appointments are a great way to incentives clients to bring a friend or two. Working as an ‘instant’ referral system, semi-private Appointments are an easy way to attract new clients.
From a client’s point of view, they’re not only able to workout with a friend, but they can also split the cost between them.
Using Semi-Private Appointments within GO Retrieve enables you to create multiple price points. What does this mean? Well, let’s say you provide a 1-2-1 Appointment for £60… with multi-pricing you can now charge the first client one price and any additional friends a discounted rate. You can set as many rates as your Appointment allows.
For example, if you’re providing a semi-private Appointment for 4 people, you could charge £60 for a single booking, and £45 per friend. Whilst you have provided a discounted rate, you are now instantly introduced to 3 new clients.
You may offer the best Personal Training, therapy, or massage service this side of the milky way, but if you’re not ‘selling’ your services, then you’re probably selling yourself short. Private and Semi-Private Appointments command a higher price point than classes, so clients want to know what to expect.
Take your time to craft your words, bigging yourself up can often be difficult, but you need to do it. Provide as much information as possible on what customers should expect and what they should bring with them. Use a well-placed image to help communicate your message, after all a picture paints a thousand words.
Find out how GO Retrieve can help with your Appointments
If you’d like to find out how GO Retrieve can manage your Appointments please call us on 01803 364040, or request a callback.