Private and semi-private training, the power of Appointments.
Making Appointments work for you…
As a certified Personal Trainer, or Studio owner with training staff, you have the ability to make significant changes to the lives of your clients. Personal Training is a great way to attract new clients and increase referrals through schemes like “recommend a friend”. Added to this, private, and semi-private training also allows you to command a higher price.
Over the past few months, we’ve been working closely with a wide range of our customers to introduce new features to our Appointments booking area. The new features enable you to provide clients with the option to ‘add a friend’, charge variable rates, add descriptive information, and provide consultation appointments for free.
We’ve also given the Appointments area a bit of a facelift, making your customers journey even easier!
Here are just 3-ways you can start attracting high paying clients using your new Appointment area…
One of the best ways to start your customer journey is to get them in front of you. This allows you to get to know your new client and to discover their goals and ambitions. A free consultation often provides a new client with a no barrier entry, and provides you with the additional facetime to discuss and sell your services.
You can now provide free consultations through your GO Retrieve Appointments area. This not only helps you to record and schedule a new enquiry, but it will also enable you to track your customer’s journey. When your client books their Appointment you’ll be instantly notified, and you’ll have access to your new client’s details for when you first meet.
During your consultation, you can match your services to their needs, book them into a class, schedule a 1-2-1 Appointment, or introduce them to your semi-private sessions. Whilst completing your consultation, remember to direct them to download your custom branded App. This will enable you to keep your brand in front of your new client through personalised and group Push Notifications.
Bring a Friend
Semi-Private Appointments are a great way to incentives clients to bring a friend or two. Working as an ‘instant’ referral system, semi-private Appointments are an easy way to attract new clients.
From a client’s point of view, they’re not only able to workout with a friend, but they can also split the cost between them.
Using Semi-Private Appointments within GO Retrieve enables you to create multiple price points. What does this mean? Well, let’s say you provide a 1-2-1 Appointment for £60… with multi-pricing you can now charge the first client one price and any additional friends a discounted rate. You can set as many rates as your Appointment allows.
For example, if you’re providing a semi-private Appointment for 4 people, you could charge £60 for a single booking, and £45 per friend. Whilst you have provided a discounted rate, you are now instantly introduced to 3 new clients.
You may offer the best Personal Training, therapy, or massage service this side of the milky way, but if you’re not ‘selling’ your services, then you’re probably selling yourself short. Private and Semi-Private Appointments command a higher price point than classes, so clients want to know what to expect.
Take your time to craft your words, bigging yourself up can often be difficult, but you need to do it. Provide as much information as possible on what customers should expect and what they should bring with them. Use a well-placed image to help communicate your message, after all a picture paints a thousand words.
Find out how GO Retrieve can help with your Appointments
If you’d like to find out how GO Retrieve can manage your Appointments please call us on 01803 364040, or request a callback.
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Let GO Retrieve help you…
Custom Branded Mobile App
Promote your brand with your very own custom-branded mobile app available for IOS and Android. A great way to keep your brand in front of your clients, allowing them to book and pay for all your classes, appointments and workshops.
Engage and re-engage
Send automated and targeted push notifications to remind your clients of upcoming classes and events. Re-engage with clients that have stopped booking with personalised “we miss you” messages. And automatically send ‘Happy Birthday’ messages with a free class if you’re feeling generous.
Online booking and secure payments for your classes, appointments, and workshops any time of the day or night. Create recurring memberships, single and multiple class passes with added incentives.
Keep your classes full
With online booking and real-time scheduling, your clients can book your classes on the go. And when a class becomes full they can add themselves to your class waiting list. Automatically send Push Notifications when a space becomes available.
Create unlimited bespoke memberships with class and appointment flexibility. Automatically create recurring payment collections with a click of a button.
Staff Check-in app
Provide your staff with their own check-in registers, giving them instant access to client details. View emergency contact details, health information and more.